The Trade Marks and Designs Registration Office of the European Union
In order to fulfil its role of managing the Community trade mark and design systems, OHIM needs to be a quality-focused, highly productive, user-friendly, and cost-effective organisation.
The OHIM Service Charter defines these objectives in terms of what users can expect, by setting out concrete and measurable standards in three key areas – accessibility, timeliness and quality of decisions - which guide the service policy of the Office.
Service Charter 2013:
OHIM's Performance against the standards is published on the website every quarter and the standards are revised annually based on feedback from users.
The Service Charter is supported by OHIM's comprehensive Quality Management System. For more information, please click here.