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The Trade Marks and Designs Registration Office of the European Union
You are here: Home > Quality plus > CF 3.21 Common Call Centre Tool
Users have pointed out their different experiences when asking for information depending on the office they refer to or, even within the same office, on the person who delivers the information. This suggests the need for a system that facilitates the delivery of common messages and a uniform user experience.
The project will establish the infrastructure that will allow Offices to deliver an excellent service to their users in terms of information and support related cases.
Contact Details
| Project Manager | Telephone | Fax | |
|---|---|---|---|
| Jacqueline Winkelmolen | Tel. +34 96 513 8645 | Fax +34 96 513 1344 | E-mail cooperationfund@oami.europa.eu |