Fax number for the filing of any correspondence relating to specific Community trade mark or Community design files (applications, letters to examiners, oppositions, cancellations, appeals, Register matters, etc.)

ATTENTION

CTM or RCD applicants and proprietors and their representatives are strongly urged to use only this fax number for all communications relating to proceedings before the Office. Faxes sent to this number arrive at an automatic fax server which does not involve any printing and physical handling of documents. Using this number will facilitate and accelerate the handling of incoming faxes. Sending documents to other fax numbers in the Office requires additional operations and creates substantial administrative burdens.

Please note that the Office cannot answer any enquiries with regard to faxes sent to any number of the Office other than +34 96 513 1344.

+ 34 96 513 1344

Information on receipt of faxes sent by fax to the general number

This is your information point if you would like to confirm the receipt of a document sent by fax to the general number +34 965 131 344 (and exclusively to this number).

You can contact us from 8.30 to 13.30 and from 15.00 to 17.00

+ 34 96 513 8850

Receipt of documents sent by messenger service or registered mail

Please note that the Office cannot answer any enquiries with regard to correspondence sent by ordinary mail.

If you would like the receipt of a document sent by messenger service or registered mail to be confirmed, please contact us at the following mailbox: Sorting-Room@oami.europa.eu and indicate the following information:

- Sending date (at least one week should have elapsed since sending).
- Sender's name (name and address, as complete as possible).
- Reference number of the messenger service or registered mail.
- The type of document sent (CTM or RCD application, opposition, etc.).

Please take into account that delivery time is variable depending on the country of origin and other factors (ranging from 4 to 15 days).

Switchboard telephone number

Here your telephone call will be transferred to the Information Centre, the examiner or other staff member you want to speak to.

You can contact us from 8.30 to 18.30.

+ 34 96 513 9100

Information Centre telephone number

This is your information point for general information concerning the filing of Community trade mark and Community design applications, general questions concerning the procedure (fees, priority, seniority, etc.) as well as information on the OHIM itself.

You can contact us from 9.00 to 12.00 and from 15.00 to 17.00 .

+ 34 96 513 9100

E-business technical issues telephone number

This is your contact point for urgent issues concerning any e-business technical problems (e-filing applications, oppositions, renewals, MYPAGE, databases).

You can contact us from 7.30 to 19.30.

You can also send your query to the following mailbox: e-businesshelp@oami.europa.eu

+ 34 96 513 9400

MYPAGE password management

In case of MYPAGE password queries or MYPAGE login problems, please send an email to the following mailbox: passwordmanagement@oami.europa.eu

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00

+34 96513 8866

Finance telephone number

This is your information point for questions relating to the opening of current accounts, bank transfers, fee payment etc.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00

+ 34 96 513 9340

Owners and Representatives telephone number

This is your information point for questions relating to the list of professional representatives and modifications to the owner's or representative’s details, e.g. changes of name and address.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00

+34 96 513 8860

Translation telephone number

This is your information point for questions relating to translation issues in CTM and RCD procedures.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00

+ 34 96 513 8861

Renewals telephone number

This is your information point for questions relating to renewals of CTMs and RCDs

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00

+ 34 96 513 8865

Inspection of files telephone number

This is your information point for questions relating to certified or simple copies from a file and extracts from our databases or Register.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00

+ 34 96 513 8864

Recordals (Community trade marks & Community designs) telephone number

This is your information point for questions relating to transfers, licenses, conversions as well as other recordals in the Register.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00.

+ 34 96 513 8862

Boards of Appeal – General aspects telephone number

This is your information point for questions regarding appeals which have not been assigned yet to a particular Board.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00.

+ 34 96 513 8832

Boards of Appeal – First Board telephone number

This is your information point for questions relating to specific aspects of an appeal assigned to this Board. Please note that the last number of your appeal indicates which Board is dealing with your appeal e.g. Rnnnn/yyyy-1 corresponds to the First Board.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00.

+ 34 96 513 8851

Boards of Appeal – Second Board telephone number

This is your information point for questions relating to specific aspects of an appeal assigned to this Board. Please note that the last number of your appeal indicates which Board is dealing with your appeal e.g. Rnnnn/yyyy-2 corresponds to the Second Board.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00.

+ 34 96 513 8852

Boards of Appeal – Third Board telephone number

This is your information point for questions relating to specific aspects of an appeal assigned to this Board. Please note that the last number of your appeal indicates which Board is dealing with your appeal e.g. Rnnnn/yyyy-3 corresponds to the Third Board.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00.

+ 34 96 513 8853

Boards of Appeal – Fourth Board telephone number

This is your information point for questions relating to specific aspects of an appeal assigned to this Board. Please note that the last number of your appeal indicates which Board is dealing with your appeal e.g. Rnnnn/yyyy-4 corresponds to the Fourth Board.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00.

+ 34 96 513 8854

Boards of Appeal – Fifth Board telephone number

This is your information point for questions relating to specific aspects of an appeal assigned to this Board. Please note that the last number of your appeal indicates which Board is dealing with your appeal e.g. Rnnnn/yyyy-5 corresponds to the Fifth Board.

You can contact us from 9.30 to 12.30 and from 15.00 to 16.00.

+ 34 96 513 8855