Correspondence regarding a specific file must always be filed by fax, post, hand delivery, special courier service or via e-communication (for MYPAGE users only).  Please always mention the file number.  Note that e-mails may only be used for informal communication with the Office. 

+34 96 513 1344

For the filing of any correspondence relating to specific Community trade mark or design files.

In case you need to trace your document sent by fax, you may read more about the receipt of faxes to the general number

At the Office premises, by post or courier to:

Office for Harmonization in the Internal Market (Trade Marks and Designs)
Avenida de Europa, 4
E-03008 Alicante
SPAIN

Open from Monday to Friday, except on official holidays, from 8.30 to 13.30 and from 15.00 to 17.00.

You may follow this link to find the travel direction

In case you need to trace your document, you may read more about the receipt of documents sent by messenger service or registered mail

The User Contact Service’s main task is to support users by answering their queries, solving incidents or managing complaints. It is there to assist applicants and representatives throughout the entire lifespan of Community trade marks (CTM) or registered Community designs (RCDs) as well as to provide information on other services of the Office.

This Service is also in charge of carrying out an in-depth analysis of these daily interactions with the users in order to identify trends and areas of improvement. In this context, please be informed that personal data are collected and entered into our internal Customer Relationship Management software to be processed exclusively for quality and statistical purposes. Further information on Data Protection can be found on the specific page.

The First Line of the User Contact Service is at your disposal from 08:30 to 18:30 (+1 GMT).

Your call will be answered by an operator of our First Line, who will ask you about the purpose of your call and, where applicable, the corresponding file number. Queries relating to general questions concerning the CTM or RCD procedures or the Website will be answered directly by the First Line. In case of more specific queries, and according to your indications, the call will be transferred to the competent group or person.

The Information Centre is available from 9.00 to 13.00 and 14.00 to 17.00 (+1 GMT).

The Information Centre will attend to your more specific queries and will help you clarifying any doubts that you may have or any other kind of incident that may have occurred. However, it does not offer legal advice or help the users and the representatives to define or determine the scope of protection of a trade mark or designs.

You may also submit a written query to the Office by e-mail. The Information Centre will respond to your e-mail within 2 working days.

Please know more about the Information Centre and the monitoring of calls

The OHIM E-business support line is available from 07:30 to 19:30 (+1 GMT)

If your query is related to our Online Services and the First Line cannot provide you with an answer, your call will be transferred to the E-business support line for issues concerning our online applications (e-filing applications, e-oppositions, e-renewals, MYPAGE, or databases).

Should you need to contact the examiner in charge of your file, you will be put in contact with him/her, and in case the responsible examiner is unavailable, groups of examiners in the corresponding areas will be attending your call.

You may wish to read more on this item.

If you feel the Office failed in providing a service according to the established rules or practice in relation to specific CTM and/or RCD files or any process directly linked or not with those files, contact the Complaints unit at:

For matters relating to the representation of the Office before the European Institutions and for the provision of OHIM related information to organisations based in Brussels, contact our Brussels Liaison Office.

+32 2 230 4997
Info-Bruxelles@oami.europa.eu

For Media inquiries please contact

• Etienne Sanz de Acedo, Head of Communication Service
• Ruth McDonald, Press Officer
• Mark Kennedy, Press Assistant
• Laura Casado, Press Assistant