What support can you expect from the OHIM e-business hotline?
Since OHIM launched the e-business hotline more than 18 months ago, the service has become increasingly popular with the user community.

The hotline is available to anyone experiencing a problem when using OHIM's e-business services (from e-filing, to CTM-ONLINE). It is open every working day from 07.30 to 17.30 and can be reached by phone or e-mail.

The number of calls has increased over the past 18 months from around 200 to just over 600 per month. On average, 60% of calls are enquiries related to how the tools work or some practical aspects. The remaining 40% are technical incidents affecting the correct functioning of the e-business tools.

Click for full text