The success of the Community trade mark and design systems has meant significant increases in the volume of registrations handled by OHIM. The Office is doing more, but it is also committed to maintaining quality standards. This year will see a new quality management system (QMS) being rolled out in all departments, and a change in emphasis on how quality issues are dealt with.
The new QMS builds upon earlier initiatives such as the introduction of the OHIM Service Charter last year, which sets concrete standards of performance on accessibility, timeliness and the quality of decisions.
Editorial Team: Reg Rea, David García, Ian Harrington
Contributors to this edition:
James Nurtonr, Wouter Verburg, Cayetana Borrego, Herbert Meister, Nicolas Vigneron, Nicasio Agustina
and Mikael Wesslegard
