Statistics Useful
Facing the challenges ahead: the first reactions to the results of the user satisfaction survey
Between January 2004 and June 2005 a user satisfaction survey was conducted by GfK Emer Ad Hoc Research, the results of which were published in March 2006 on the Office website (at
http://oami.europa.eu/en/office/survey.htm). The idea behind the survey was to get an updated user input that would lead to improving areas that users really require and to drive forward the Office’s performance and direction.

The Office immediately started to address the problematic issues identified in the survey and is in the process of finding the best solutions with regard to the following six areas:

Quality of decisions
In order to achieve clarity and completeness of decisions, a dialogue with users is necessary to define the standards that the Office applies. Thus, interaction with users will be enhanced. In order to keep up to date with case-law, the OHIM will increase accessibility to searchable databases. Coherence should be increased through new electronic tools that will enable the user to better understand Office practices, i.e. a database on Office practice in relation to the similarity of goods and services is envisaged.

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Editorial Team:
Etienne Sanz de Acedo, Mark Kennedy, Sabina Rusconi, Anna Gobetto, Ian Harrington, David García



Collaborators:
Herbert Meister, Cayetana Borrego, Nicolás Vigneron, José Julián Izquierdo Peris, Nicasio Agustina, Thom Clark, Wolfgang Schramek